| 1 | Are there any hidden cost or surcharges using 0900BELLEN.COM from my fixed phone? |
| 2 | What is the cost if I make a call by using my mobile/GSM phone? |
| 3 | If I call a mobile number, will I be charged extra? |
| 4 | Do I get a discount if I call a number in a city? |
| 5 | Do you charge me per minute or second? |
| 6 | What are the discounted rates during the weekend or off-peak hours? |
| 7 | Do the rates include VAT/BTW or not? |
| 8 | I do not have a subscription with KPN but a different operator (broadband). Can I still use 0900BELLEN.COM? |
| 9 | Apart from the minute charge for the 0900number, will I be charged as well for the international call I make? |
| 10 | If I use 0900BELLEN.COM, do I also pay the KPN rate as listed in your rate comparison? |
| 11 | Can I use 0900BELLEN.COM when I am abroad? |
| 12 | Can I use 0900BELLEN.COM by using my mobile phone when I am abroad? |
| 13 | Why do I pay the charges to my fixed- or mobile operator? |
| 14 | I tried to reach a fixed international number, but received a message that I should try again by dialling a 090X number with a higher rate? |
| 15 | How can I pre-dial or programm the 0900BELLEN.COM access numbers in my mobile phone\'s memory? |
| 16 | I have been trying to use 0900BELLEN.COM but I cannot succeed or keep on receiving strange messages. Why is this? |
| 17 | Can I use 0900BELLEN.COM from a payphone and what are the charges? |
| 18 | Do I need and where can I buy the 0900BELLEN.COM calling cards? |
| 19 | How can I contact you in case I have a bad connection or can not connect to the number I wish to reach? |
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| 1 | Q: Are there any hidden cost or surcharges using 0900BELLEN.COM from my fixed phone? |
| | A: No, as any other call, the standard charges are:
1) charge per minute (billed per second) of the 0900 access number, as shown on our website, and
2) call-set-up charge: a charge per completed* call of 0,045.
* a call completes and charging starts, after the voiceprompt announcing the charge per minute. |
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| 2 | Q: What is the cost if I make a call by using my mobile/GSM phone? |
| | A: Once you dial a 0900number from your mobile phone, there should be an extra charge on top of the standard 0900BELLEN.COM rate. The table below shows you the surcharges for calls from your mobile; in any case, it is advised to ask your mobile phone operator for the latest rate.
| Mobile operator | Extra charge |
| KPN PrePay | 1,15 per minute |
| KPN abonnee | National rate |
| Hi PrePay | 1,30 per minute |
| Hi abonnement | National rate |
| Vodafone prepaid | 1,30 per minute |
| Vodafone abonnee | National rate |
| T-Mobile PrePaid | 1,10 per minute |
| T-Mobile abonnee | National rate |
| Telfort prepay | 1,25 per minute |
| Telfort abonnee | National rate |
| Orange prepaid | 1,03 per minute |
| Orange Smart 5 | 0,97 per minute |
| Orange Smart 10 | 0,93 per minute |
| Orange Smart 15 | 0,90 per minute |
| Orange abonnee | National rate |
| Tele2 Mobiel | 0,88 per minute |
| (Source: www.bellen.com. April 2004) |
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| 3 | Q: If I call a mobile number, will I be charged extra? |
| | A: Only if the rate calculator shows a different rate for mobile calls abroad, there will be a different charge. If not, the charge will be the same for calls to fixed and mobile numbers. |
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| 4 | Q: Do I get a discount if I call a number in a city? |
| | A: Only if the COUNTRY DIRECTORY shows a lower rate. If not, the standard rate for a call to a fixed phone in that country will apply. |
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| 5 | Q: Do you charge me per minute or second? |
| | A: The call will be charged per used second. However the rates we show you are charges per minute. |
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| 6 | Q: What are the discounted rates during the weekend or off-peak hours? |
| | A: The low 0900BELLEN.COM rates apply also during the weekend, 24 hours a day. |
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| 7 | Q: Do the rates include VAT/BTW or not? |
| | A: All the rates mentioned will be including 19% VAT/BTW. |
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| 8 | Q: I do not have a subscription with KPN but a different operator (broadband). Can I still use 0900BELLEN.COM? |
| | A: Yes, you can save by using 0900BELLEN.COM with every operator. The cost of using 0900BELLEN.COM do not vary per fixed line operator. In the case this does happen, the operator will be obliged to announce this with a voiceprompt at the beginning of the phone call. |
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| 9 | Q: Apart from the minute charge for the 0900number, will I be charged as well for the international call I make? |
| | A: No, your cost for the international call, are included in the charge of the 0900 number. |
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| 10 | Q: If I use 0900BELLEN.COM, do I also pay the KPN rate as listed in your rate comparison? |
| | A: No, we only show you the KPN rates, so it helps you to compare and see the big difference between 0900BELLEN.COM and other providers. |
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| 11 | Q: Can I use 0900BELLEN.COM when I am abroad? |
| | A: Sorry, you can not use 0900BELLEN outside The Netherlands. |
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| 12 | Q: Can I use 0900BELLEN.COM by using my mobile phone when I am abroad? |
| | A: No, 090Xnumbers can not be accessed from your mobile when you are abroad. |
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| 13 | Q: Why do I pay the charges to my fixed- or mobile operator? |
| | A: Your usage/charges of 090x numbers are always automatically invoiced by your fixed phone- (KPN, UPC etc.) or mobile (KPN/HI, Vodafone, Orange, T-Mobile, etc.) operator. You will never receive an additional invoice from 0900BELLEN.COM. |
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| 14 | Q: I tried to reach a fixed international number, but received a message that I should try again by dialling a 090X number with a higher rate? |
| | A: Most probably the international number you dialled was incorrect or a mobile number. For some countries, a higher rate to mobile numbers apply. For all rates per country, fixed and mobile, please check our COUNTRY DIRECTORY. |
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| 15 | Q: How can I pre-dial or programm the 0900BELLEN.COM access numbers in my mobile phone\'s memory? |
| | A: It is easy and very convenient to programm the 0900BELLEN.COM access numbers:
Nokia:
Enter the access number, then enter three times the '*' key, and the letter 'p' will show up in your screen. Then you enter the complete number you wish to dial, you will see the following 09000781p004412334567 (for example a number in UK.)
Siemens/Panasonic:
Enter the access number and then "0" and keep on pressing untill you see the "+" sign.
You will see the following: 09000781+004412334567(for example a number in U.K.)
Motorola/Ericsson:
nter the access number and then enter "*" continuously untell you see the 'p' sign.
You will see the following: 09000781p004412334567 (for example a number in U.K.) |
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| 16 | Q: I have been trying to use 0900BELLEN.COM but I cannot succeed or keep on receiving strange messages. Why is this? |
| | A: It is highly possible that your phone is too old, or that you should set your phone to \'TONE\' (see the phone\'s manual) in stead of \'PULSE\'. Our systems can not be used by using a phone with only pulse signals (the \'older\' phones). |
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| 17 | Q: Can I use 0900BELLEN.COM from a payphone and what are the charges? |
| | A: Yes, you can use the 0900BELLEN.COM service from a payphone. The charges depend on the payphone provider, however we recommend to check the cost before you place a call. |
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| 18 | Q: Do I need and where can I buy the 0900BELLEN.COM calling cards? |
| | A: No, you do not need special calling cards to use the 0900BELLEN.COM service. You can use us from every FIXED (generating tone) or MOBILE phone during 24 hours a day. The charges will automatically be charged by your fixed- or mobile phone provider. |
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| 19 | Q: How can I contact you in case I have a bad connection or can not connect to the number I wish to reach? |
| | A: Please go to PROBLEMS and submit your complaint and we will reply as soon as possible. |
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